Not sure what to expect? Look below at some of our most frequent questions!
What can I expect from my Character Performer?
Each Character has training working with children of all ages, has musical background, and is of the highest quality not only in entertainment, but making sure your event goes as SMOOTHLY as possible!
When should my Character Performer arrive?
The character(s) you choose for your event arrives PROMPTLY 30 minutes after your party starts, just incase of any late arrivals for the special occasion. As soon as they arrive, the Character will take charge in all things magic until the time they leave! You can review all of the party package options here.
What characters can come to my event?
To see a full list of characters offered, click here!
What do I do if I want a Character you don’t have listed?
We are always looking to expand our character options! If you have a request, we are more than happy to try our best to accommodate!
Which areas near Bryan/College Station, Texas and Austin, Texas do you service?
My Magical Memory services all areas surrounding BCS and the greater Austin area! However, please note you may be subject to an additional mileage fee depending on the exact location you are from the party performer.
How do I Book AND Pay for my event?
You can either fill out the form on the Contact Us page, give us a call, or send us a separate email! To reserve the date, time and character for your event, a $50-100 deposit is required. A deposit invoice will be sent to the email you provide, and once we receive payment, you have officially booked your Character Performer! If paying by Credit Card via online invoice, the remaining balance is due 2 DAYS before the event. If you are paying in cash/check, please have it ready in an envelope to give to the Character at the door when they are leaving the event.
Can I tip my Character Performer?
If you believe the performer has exceeded your expectations, then feel free to tip! Gratuity, is not expected, but GREATLY appreciated.
What forms of payment do you accept?
We accept cash, check, or credit card (via online invoice email billing).
How will I receive confirmation of my event?
Once a party is booked, an email confirmation will provide in full detail the itinerary for your event!
Is it possible to reschedule my event?
Things happen that can be out of our control! But don’t fret: If your child gets sick, or there is another emergency/situation, we would love to reschedule your party for another date and time. However, if you cancel after booking, your deposit will not be refunded.
What am I still responsible/liable for at my event?
Since our performers are not caretakers or babysitters, strictly just entertainment, we must ask you that ALL CHILDREN need to be supervised by a parent adult at all times. My Magical Memory cannot be held responsible for any injuries/illnesses that may occur while the performer is at your home or on public property.
Your question STILL not answered? Please Contact Us, and we will be happy to provide you with any additional information to make your event as seamless & magical as possible!
My Magical Memory is not affiliated with any copyrighted entities; all characters and costumes are generic derivatives of fairytale stories.