FAQ’s

Not sure what to expect? Look below at some of our most frequent questions!

When should I book my party? 
We recommend booking your event as far in advance as possible to ensure that we will have availability for the character of your choice as well as your desired date and time. We recommend clients to reach out to us about booking 3-6 weeks before your event. 

What characters can come to my event?
To see a full list of characters offered, click here!

What do I do if I want a Character you don’t have listed?
We are always looking to expand our character options! If you have a request, we are more than happy to try our best to accommodate!

Which areas do you serve?
My Magical Memory services all areas surrounding Bryan-College Station. However, please note you may be subject to an additional mileage fee depending on the exact location you are from the party performer. 

How do I book and pay for my event?
You can either fill out the form on the Contact Us page, give us a call, or send us a separate email!  To reserve the date, time and character for your event, either your full payment is due upon booking (for packages under $100) or a $50 deposit is required for packages over $100.  A PayPal invoice will be sent to the email you provide, and once we receive payment, you have officially booked your Character Performer for your event! If paying your remaining balance by credit or debit card via online invoice, the remaining balance is due 2 DAYS before the event. If you are paying the remaining balance in cash, please have it ready in an envelope to give to the Character at the door when they are leaving the event. 

Can I tip my Character Performer?
If you believe the performer has exceeded your expectations, then feel free to tip! Gratuity is not expected, but GREATLY appreciated.

What forms of payment do you accept?
We accept cash or credit/debit card (via PayPal).

Is it possible to reschedule my event?
Things happen that can be out of our control! But don’t fret: If your child gets sick, or there is another emergency/situation, we would love to reschedule your party for another date and time. However, if you cancel after booking, your deposit will not be refunded. Our Character Performers have cleared their schedules to work at your event and need to be compensated for their time. 

What am I still responsible/liable for at my event?
Since our performers are not caretakers or babysitters, strictly just entertainment, we must ask you that ALL CHILDREN need to be supervised by a parent adult at all times.  My Magical Memory cannot be held responsible for any injuries/illnesses that may occur while the performer is at your home or on public property. 

Your question still not answered? Please Contact Us, and we will be happy to provide you with any additional information to make your event as seamless & magical as possible!

My Magical Memory is not affiliated with any copyrighted entities; all characters and costumes are generic derivatives of fairytale stories.